Ohjekeskus

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets such as PayPal, Apple Pay, and Google Pay, to ensure a smooth checkout experience.

Yes, absolutely. Your security is of utmost importance to us. Our site uses SSL encryption to protect your data, and we are PCI-DSS compliant, meaning your payment information is processed through secure and encrypted payment services.

If your payment is declined, please ensure that your billing address matches the details your bank has on file and that you have sufficient funds in your account. If the issue persists, we recommend contacting your bank or trying a different payment method.

The price shown at the checkout is the final price. However, please note that some international orders may be subject to local customs duties or taxes, for which the customer is responsible.

To initiate a return, please visit our returns portal [Returns portal link] or contact our customer service with your order number. We will guide you through the process and provide a return shipping label if your item is eligible for return.

We offer a 30-day return policy. Products must be in their original, unused condition, with all tags and original packaging intact, to be eligible for a full refund or exchange.

Once our team has received and inspected your returned item, we will process your refund. Please note that it may take 5–10 business days for the funds to appear on your original payment method, depending on your bank's processing times.

Yes! We're happy to help arrange exchanges. Please let our customer service know that you'd like to exchange an item when you contact them, and we will reserve a new item for you while your return is on its way back to us.

Ordering is easy: browse our selection of sauna and wellness products, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment information, review your order, and click "Confirm Purchase." You will soon receive an automatic order confirmation in your email.

We aim to pack and ship orders quickly so that you receive your wellness products as soon as possible. If you need to make changes, please contact us within 2 hours of placing your order. Once an order moves to the "Processing" stage, we may no longer be able to make changes.

We aim to keep our sauna and well-being products continuously in stock. If the product you are looking for is currently out of stock, you can subscribe to "Back in Stock" notifications on the product page, and we will send you an email as soon as the product arrives in our warehouse.

You can shop as a guest for a quick and seamless experience. However, creating a Koiviokoti account allows you to save delivery preferences, track your order history, and receive exclusive updates on our latest wellness collections and seasonal discounts.