Ohjekeskus

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay to ensure a smooth checkout experience.

Absolutely. Your security is our top priority. Our website uses SSL encryption to protect your data, and we are PCI-DSS compliant, meaning your payment information is handled through secure, encrypted gateways.

If your payment is declined, please ensure that your billing address matches the one on file with your bank and that you have sufficient funds. If the issue persists, we recommend contacting your bank or trying a different payment method.

The price you see at checkout is the final price. However, please note that some international orders may be subject to local customs duties or taxes, which are the responsibility of the customer.

To initiate a return, please visit our [Returns Portal link] or contact our customer support team with your order number. We will guide you through the process and provide a return shipping label if your item is eligible.

We offer a 30-day return policy. Items must be in their original, unused condition with all tags and original packaging intact to be eligible for a full refund or exchange.

Once our team receives and inspects your returned item, we will process your refund. Please allow 5–10 business days for the funds to reflect in your original payment method, depending on your bank's processing time.

Hienoa! Autamme mielellämme vaihdoissa. Mainitsethan vaihtoasiasta, kun otat yhteyttä asiakaspalveluumme, niin varaamme sinulle uuden tuotteen sillä aikaa, kun palautuksesi on matkalla meille.

Ordering is simple: browse our sauna and wellness collection, add your desired products to the cart, and proceed to checkout. Simply enter your shipping and payment details, review your order, and click "Confirm Purchase." You will receive an automated email confirmation shortly after.

We strive to pack and ship orders quickly to get your wellness gear to you faster. If you need to make changes, please contact us within 2 hours of placing the order. Once the order enters the "Processing" stage, we may be unable to make modifications.

We aim to keep our sauna essentials in stock at all times. If an item you are looking for is currently unavailable, please sign up for "Back in Stock" notifications on the product page, and we will email you the moment it arrives at our warehouse.

You can shop as a guest for a fast and seamless experience. However, creating a Koiviokoti account allows you to save your delivery preferences, track your order history, and receive exclusive updates on our latest wellness collections and seasonal sales.