Shipping policy

Last updated: June 8, 2026

At KoivioKoti, we are committed to delivering your premium sauna and wellness products as efficiently as possible. Please review our shipping policy below to understand how we handle your orders.

1. Order Processing

We aim to process and pack all orders within 1–2 business days (Monday–Friday). Please note that orders are not processed or shipped on weekends or public holidays.

  • Once your order has been processed and is ready for dispatch, you will receive a confirmation email with your tracking number.

2. Shipping Rates & Delivery Times

We offer various shipping options to ensure your items arrive safely. Shipping costs and delivery estimates are calculated at checkout based on your destination and the weight of your items.

  • Standard Shipping: Usually arrives within 3–7 business days for domestic orders.

  • International Shipping: Delivery times for international orders depend on the destination country and customs clearance processes. Please allow 7–14 business days for international delivery.

Note: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by postal services, customs, or extreme weather conditions.

3. Shipping Destinations

We currently ship to [Insert Countries/Regions, e.g., Finland, the EU, and international destinations]. If your country is not listed at checkout, please contact us at koiviokoti@gmail.com, and we will do our best to assist you with a shipping quote.

4. Tracking Your Order

Once your order leaves our warehouse, you will receive an email containing a tracking link. Please allow up to 24 hours for the tracking information to update on the carrier’s website. You can use this link to monitor your package's journey until it arrives at your doorstep.

5. Customs, Duties, and Taxes

For international orders, please be aware that your package may be subject to import duties and taxes (including VAT) that are incurred once the shipment reaches your destination country.

  • KoivioKoti is not responsible for these charges if they are applied.

  • These fees are the responsibility of the customer. Please contact your local customs office for more information on potential charges before placing your order.

6. Incorrect Shipping Information

Please double-check your shipping address during checkout. If you notice an error, contact us immediately at koiviokoti@gmail.com. If the package has already been dispatched, we may be unable to redirect it, and you may be responsible for additional shipping costs if the package is returned to us.

7. Lost or Damaged Items

We take great care in packaging your wellness items to ensure they arrive in perfect condition. In the unlikely event that your package is lost or arrives damaged:

  • Please contact us at koiviokoti@gmail.com within 48 hours of the expected delivery date or receipt.

  • Include your order number and, if the item is damaged, please attach clear photographs of the package and the product. We will work quickly to resolve the issue through a replacement or refund.

Questions?

If you have any questions regarding our shipping process, please reach out:

  • Email: koiviokoti@gmail.com

  • Address: Linnunradankatu 13a, Riihimäki, 11130, FI

Developer Tip: Since you are building this for KoivioKoti, make sure to create a "Shipping Policy" navigation link in your footer. This makes it very easy for customers to find this information before they purchase, which is a best practice for high-end e-commerce sites to prevent "cart abandonment."

Is there any other policy page, like a Returns & Refunds page, that you would like me to draft for you?