Tietosuojakäytäntö

Last updated: May 31, 2026

KoivioKoti maintains this store and website, including all related information, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the “Services”). KoivioKoti is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases from the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that serves to identify you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot be used for identification or reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information: including name, address, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card, debit card, and bank account numbers, payment card details, financial account details, payment transaction details, and other payment confirmation details.

  • Account information: including username, password, security questions, preferences, and settings.

  • Transaction information: including products you view, place in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

  • Communication with us: including information you include in communications with us, for example, when you send a customer support inquiry.

  • Device information: including details about the device, browser, or network connection you use, your IP address, and other personal identifiers.

  • Usage data: including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, interact with us, or otherwise provide your personal information to us.

  • Automatically via the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers: including when we use them to provide specific technology and they collect or process your personal information on our behalf.

  • From our Shopify Partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Service you use, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Services: We use your personal information to provide you with Services, including fulfilling our contract with you, processing your payments, shipping orders, remembering your preferences and products you are interested in, sending notifications related to your account, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and otherwise managing your account, arranging deliveries, facilitating returns and exchanges, enabling the creation of reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases.

  • Marketing and advertising: We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you online advertisements for products and services on the Services or other websites, based on products you have previously purchased or added to your cart, as well as other past activity on the Services.

  • Security and fraud prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or harmful activity, protect general security, and secure our services.

  • Communication with you: We use your personal information to provide customer support, respond to you, provide you with effective services, and maintain our business relationship with you.

  • Legal reasons: We use your personal information to comply with applicable laws or to respond to legitimate legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, or to investigate potential violations of our terms or policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for the lawful purposes described in this Privacy Policy. These circumstances may include:

  • To Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, distribution, and shipping).

  • To business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertising to you in conjunction with third parties based on your online interactions with various merchants and websites. Our business and marketing partners use the information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we stop sharing your information for targeted advertising and marketing based on your online activity.

  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as for the purpose of shipping products to you or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with business transactions, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce compliance with applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve the Services for you. Information you submit to the Services is sent and shared with Shopify and third parties, who may be located in countries other than your country of residence, to provide and improve the Services. Furthermore, we use certain enhanced features from Shopify that include information derived from your interactions with our Store as well as other merchants and Shopify, to help protect, grow, and improve our business. In these cases, Shopify is responsible for the processing of your personal information, including responding to your requests regarding your rights. For more information about how Shopify uses your personal information and any rights you may have, you can review Shopify’s Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such sites and are not responsible for them, including the accuracy, completeness, or reliability of the information found on these sites.

 

Information About Children

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below and request that these personal details be deleted.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure during transmission. We recommend that you do not use non-secure channels to communicate sensitive or confidential information to us. The duration for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with our legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, they may apply only in certain circumstances, and in some cases, we may refuse your request as permitted by law:

  • Right of access / right to know: You may have the right to request access to the personal information we maintain about you.

  • Right to deletion: You may have the right to request that we delete the personal information we maintain about you.

     

  • Right to correction: You may have the right to request that we correct inaccurate personal information we maintain about you.

     

  • Right to portability: You may have the right to receive a copy of your personal information that we maintain and request that we transfer it to a third party in certain circumstances and with certain exceptions.

     

  • Managing communication preferences: We may send you promotional emails, and you may opt-out of receiving these at any time by using the unsubscribe option that appears in the emails we send you. If you opt-out, we may still send you non-promotional emails, such as emails regarding your account or orders you have placed.

     

If you reside in the United Kingdom or the European Economic Area, and unless local law provides for exceptions and limitations, you may exercise the following rights in addition to those described above:

  • Right to object and restrict processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

  • Right to withdraw consent: In cases where we must request your consent for the processing of your personal information, you have the right to withdraw such consent. If you withdraw your consent, this does not affect the lawfulness of any processing based on your consent before its withdrawal.

We will not discriminate against you for exercising these rights. We may need to verify your identity before fulfilling your requests as permitted or required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the details below or by filing a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence. If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will comply with recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or other equivalent contracts published by the competent authority in the United Kingdom, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, such as when we change our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us at [Insert Phone Number], email us at koiviokoti@gmail.com, or contact us at Linnunradankatu 13a, Riihimäki, 11130, FI. In accordance with applicable data protection laws, we are the controller of your personal information.